Refund policy

Return Policy

Important Notice: Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.

Returning a Product

Timeframe

You have 30 days after receiving your product to request a return. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Conditions

Returned items must be:

  • Unused
  • In their original packaging
  • In the same condition as received

For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.

Damage Due to Personal Use

We are not responsible for damage caused by:

  • Misuse
  • Negligence
  • Improper handling

Only manufacturing defects are covered under our return policy.

Exceptions – Non-Returnable Items

For hygiene reasons, the following products cannot be returned:

  • Underwear
  • Lingerie
  • Other sealed hygiene items (once opened)

How to Start the Return Process

To request a return, please email us at support@norachelsea.com with the following details:

  • Your order number
  • The reason for the return
  • A photo of the item (in case of damage)
  • Your contact information

Refunds

Procedure

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request. If approved, your refund will be processed within 30 days and applied to your original payment method.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

Return Costs

  • Return shipping costs are the responsibility of the customer
  • Shipping costs start at $25
  • We recommend using a trackable shipping method
  • We are not responsible for returns that are lost in transit

Return Address

Returns must be sent to Asia. Please contact us at support@norachelsea.com to receive the exact return address before shipping your item.

Exceptions - Defective or Incorrect Products

If you receive a defective or incorrect item:

  • We will send you a replacement at no cost
  • If the issue repeats on the second delivery, you will receive a full refund

Order Cancellation

Orders cannot be cancelled after 24 hours of being placed, due to our automated processing system.

Questions?

For further information, contact us at: support@norachelsea.com

 

Cancellation Policy

We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.

Cancellation Timeframe

If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial period, orders typically have not yet entered the processing phase, making cancellation possible.

Orders Already in Processing

After the 12-hour window, your order may already be:

  • Processed
  • Packed
  • Preparing for shipment
  • Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation is no longer guaranteed. In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our Return Policy.

Customer Support

If you need help or want to request a cancellation, feel free to contact our support team at: support@norachelsea.com

We will always do our best to assist you.